Scientific Learning designates officially supported requirements to help provide an optimal experience with mySciLEARN and the Fast ForWord product. However, the product may also operate on other, untested operating systems and browsers. If you have any questions about the requirements for your system setup, please contact Carnegie Learning Customer Support at 1-888-358-0212 (US & Canada).
Also on this page:
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Operating systems |
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• Windows 10 • Mac OS 11 Big Sur or higher • Chrome OS™ |
Not supported: • Windows 7 or 8.1 • Android |
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Browsers (latest versions) |
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• Chrome • Firefox • Microsoft Edge • Safari |
Not supported: • Internet Explorer |
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iPad 5 and above, iPad Air 2 and above |
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• iOS 13.0 or later • Safari browser |
Not supported: • iOS 12.5 or earlier • browsers other than Safari |
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Internet |
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Persistent internet connection that can support concurrent student usage A typical student uses 50MB to 150MB of bandwidth per 30-minute session details |
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Touch Support: touch screen devices supported as noted |
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• iPad for supported iOS versions • Microsoft Surface for supported Windows versions • Chromebook - Fast ForWord was not designed with Chrome OS touch screen capabilities in mind. If touch screen does not perform as expected, use the touch pad. |
Not supported: • Android |
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Other |
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• High-quality stereo headphones: For Fast ForWord, headphones that cover the ear are preferred but not required. |
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Internet recommendations for schools
Internet bandwidth
The Fast ForWord product varies in the amount of data transmitted and received based on multiple factors, such as the current exercise or reading selection, the protocol or schedule, and the current status in the product. Also, bandwidth requirements vary during an individual session, with larger data transfers occurring during the first few minutes of a session.
For optimal performance, the network should meet the following minimum bandwidth recommendations per student session:
- 3 Mbps, max 250 ms latency
Schools and districts working with bandwidth limitations may want to consider using Content acceleration, which can help reduce WAN traffic and increase performance by providing product content at a local level. On average, a content acceleration server at the district or school level will allow 3 to 7 times more concurrent users where available bandwidth is a limiting factor.
If you have any questions about using the Fast ForWord product in your network environment, please contact Carnegie Learning Customer Support for assistance.
mySciLEARN allowlist (firewall and filter settings)
Follow these recommendations to configure your firewall or filtering software for mySciLEARN as needed.
Open the following ports:
- 80 and 443
Add the following IP addresses and domains to your allowlist:
- IP range 74.120.252.1 - 74.120.255.254
or Network and mask of 74.120.252.0/22
or Network 74.120.252.0 and subnet: 255.255.252.0 - my.scilearn.com
- www.myscilearn.com
- www.scilearn.com
- content01.scilearn.com
- content02.scilearn.com
- sso.scilearn.com
- ondemand1.scilearn.com
- ondemand2.scilearn.com
- ondemand3.scilearn.com
- ondemand4.scilearn.com
- ondemand5.scilearn.com
- ondemand6.scilearn.com
- fastforword.scilearn.com
- ffwd-api.scilearn.com
mySciLEARN might not actively use all IP addresses in the listed ranges, but any of the addresses could be used and should be configured. As an additional precaution, sites can be added to a web browser as trusted sites.
Some content is delivered through Amazon Web Services. See the AWS General Reference Guide for information on allowlisting AWS content.
Approved headphones & headsets lists
Approved Fast ForWord headphones
Customers can receive a discount on approved Andrea headsets and adapters when purchased directly from Andrea Communications.
- Stereo output. Use stereo headphones only. Do not be misled by monaural headphones with two earpieces; the sound may come out of only one side.
- Ear cups that completely cover the ear. Circumaural headphones (over the ear) are preferred to supra-aural headphones (on the ear) or intra-aural (ear buds) because they provide greater reduction of background noise as well as superior comfort.
- Built-in volume control. Direct access to volume settings keeps the focus on the exercises rather than device management.
- Padded headband. Prevent the distraction of an uncomfortable headset by choosing one with a padded headband.
- Wired connectivity. Do not use wireless headphones, as the connection can be unreliable. Choose headphones with a cable that connects directly to the computer.
- Avoid noise canceling technology. Headphones with active noise canceling technology can distort speech stimuli, even when the noise canceling feature is turned off.
Troubleshooting browser display issues
For further troubleshooting, use the Carnegie Learning Customer Support site.
Clear your browser's cache (history)
If you're experiencing display issues or are having general problems using the software in your browser, you may want to try clearing your browser's cache or history. This is also If you are not familiar with this task, see the documentation for your browser.